AI voice assistant with daily calls reports delivery on email and web UI with calls reports and listen/downloads calls and details calls transcribing made for the M&M Militzer & Munch International Holding AG. AI assistant automates number of the tasks as:

• How to find out the cost of shipping, transport, express delivery?

• Is same-day delivery possible?

• How to choose the type of shipment or service?

• What kinds of cargo are not accepted for transport?

• How to start cooperation and conclude a contract?

• Do you work with private individuals?

• Where to send a signed contract?

• When will shipments be delivered within Belarus?

• When will the courier arrive?

• Why hasn’t the cargo arrived at the delivery region?

• Received SMS that the courier won’t pick up or deliver the cargo.

• How to make an advance payment, request an invoice?

• Payment made but not reflected in billing.

• Incomplete receipt of individual consignment forms by email.

• Requests for data to prepare shipping documents (ТТН).

• How to replace damaged shipping documents?

• How to set up and use a personal account for orders?

• Issues with saving shipments, lost password, changing or canceling orders.

• What to do if cargo is damaged or lost?

• Service coverage of specific cities in Russia or Belarus.

• Where to find addresses, schedules, and working hours of M&M offices or parcel lockers (postamats)?

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